If you are not satisfied with your purchase of Handmade Jewelry, contact me and I will exchange it or refund your money, Less the shipping price, after receiving the product in good condition!
In returns or exchanges, you pay for the return shipment of the products, the price of the first shipment is also discounted when returning your money!
You can return your order up to 60 days after receiving your order
Due to long delays in some countries, packages will not be considered lost until8 weeks after shipment. Then the money will be returned!
Keep in mind that Free Shipping promotions will also deduct shipping money for returns!
If your package arrives in poor condition, ask the postman to make a damage report, also take photos of it before opening it! If the piece is also broken, I will take care of it and I will exchange it for another piece at no cost! Only valid during the first 4 days after receiving your package!
You must let me know by sending me an email!
If your package seemed fine but the jewel arrived broken, contact me immediately with clear photos of the problem and I will exchange it for another jewel at no cost! Only valid during the first 4 days after receiving your package!
You must let me know by sending me an email!
What if it breaks in a few days?
If your purchase of handmade jewelery breaks in a few days, send me photos right away by email and I will tell you if it can be fixed and the cost!
IMPORTANT! Keep in mind that if you have made a personalized order or with custom colors, it can’t be returned
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