Welcome to Dicope Stickers! Here are some commont questions and answers for you! If your question isnt answered here you can contact me at
Are your stickers Handmade?
Yes! All my stickers are handmade in my home by me! I create the art myself and digitalize it, print it and cut it here ;)
What sticker paper are they made from?
You can shop them in glossy or matte paper! In the following months I will change the matte paper for another one, as I go trough this transition you may receive a mix of the old and the new paper versions in your orders!
How long does it take to process my order?
Orders have a 3 weeks process time, but they may take less depending on how big or small is your order and my own workflow
Can you rush my order?
Sometimes! If you need to receive your order faster I can try to rush the processing times for you! It depends of how busy I am so please contact me at email@example.com and ask me if its possible ;)
Do you have any reviews from previous customers?
Yes! You can find them all on my etsy shop https://www.etsy.com/shop/DicopeStickers
Do you still sell in Etsy?
Yes! You can still find some of my stickers on my etsy shop https://www.etsy.com/shop/DicopeStickers But I much prefer you shop them here since I will keep much more of the money and avoid their crazy etsy fees! Plus most stickers are cheaper here ;)
Where do You ship from?
I live in Barcelona, SPAIN and I ship my orders from here ;)
How long does it take to ship my order?
Your order can take about in 2 weeks in Europe and about 3 to 4 weeks in the rest of the world! Please keep in mind that on christmas season ( from october to december) shipping times double up!
Also be mindful with your own country covid restrictions or customs may delay your order
How can I pay my order?
You can pay with paypal! If you dont have a paypal account it will also allow you to pay with a credit card
Do you ship Worldwide?
Yes! We ship to most countries! Contact me if it doesnt let you order from your country ;)
What are the shipping prices and times?
Europe 4,5$ about two weeks of shipping time
Rest of The World 5,5$ about 3 or 4 weeks of shipping times
How does it work tracking shipping?
If you choose tracking for your order you can follow it from correos.es but some countries like USA dont always follow up with the tracking in their countries, so it may depend on your country shipping service if it track it or not
Usually orders without tracking arrive just as fast , so dont worry about it ;)
What happens if I have to pay customs or taxes?
Its possible that Your country makes you pay some aditional custom taxes,You are resposnable to PAY THEM!
Each country its different and I cant know what every country is charging, but usually small orders are sent in little envelopes , and they usually dont charge you any taxes for them
Can I cancel my order?
Yes! You can cancel on the First week of your order ,before it ships, be sure to let me know by email that you need to cancel your order so I can refund your money ;)
Do you accept returns?
I dont accept exchanges, but you can return your order if you are not happy with it! You can Only return it on the first 50 days after You receive the order!! Contact me so I cant tell You what to do! firstname.lastname@example.org
Please keep in mind you will have to send back your order and you wont be refunded any shipping charges!!
What should I do if I have a problem with my order?
Please contact me first by email at email@example.com Let me know your order information and what problem you have and I will try to help you the best I can ;)
How does it work if I choose to return my order?
Please contact me first by email at firstname.lastname@example.org You will have to send me back the order (and pay for that shipping yourself) You WONT be refunded until your order arrives back to me! Plus I will also not refund you the shipping fee you paid on your original order
What happens if my order gets lost?
Its posible that an order gets lost (but its very rare) Due to covid or custom taxes delays orders DONT get considered LOST UNTIL 90 DAYS since they were shipped, please keep in mind most orders will arrive before that! If your order hasnt arrived yet after 70 days after being shipped be sure to contact me at email@example.com so I can investigate and we can decide what you would like to do
Can I combine an order with your jewelry shop?
Yes! You will have to order twice as they are two different shops and I will be happy to refund you any extra shipping fees
Do you have any coupon codes?
Yes! You can often find coupon codes on my instagram and facebook group! If a code doesnt work be sure to contact me and let me know firstname.lastname@example.org
Do you send Freebies?
Yes! I will send you some freebies with your order ;) Be sure to visit this page to see what freebies Im sending you this week. Also keep in mind some freebies may be for the first people that order on a specific day , so you may not get them if you dont order fast enough ;)
I will always send more freebies in my shop here than on my etsy shop orders ;)
If you would like some free printable freebies YOU can get them NOW on my facebook group on the files section
How should I store my stickers?
Its better to store them in away from direct sunlight , in a cool and dry place
How big are the stickers? Can I use them for scrapbooks?
You can find most of the sizes on each sticker description, let me know if you still have doubts and be sure to contact me at email@example.com
Most stickers are sized for planners that can be small or big notebook planners, and some floral stickers are also great for journals and small scrapbook projects
How can I contact you?
You can contact me at firstname.lastname@example.org be sure to add your question or problem on the email subject and tell me in the email your name, your order info and how can I help you ;)